Contact

Discovery Museum
Blandford Square
Newcastle upon Tyne
NE1 4JA

Tel: (0191) 232 6789
General enquiries: info@discoverymuseum.org.uk

Venue hire: Email: venuehire@twmuseums.co.uk, telephone: 0191 2772303 or use our contact form to get in touch. Find out about hiring the Great Hall and our other event spaces for an event or wedding.

Learning and schools: learning@discoverymuseum.org.uk. Find out more about our events for schools, families and adult learners.

Volunteering: volunteering@twmuseums.org.uk. Find out more about volunteering with us.

History Dept: history@twmuseums.org.uk. 

Press and Media enquiries: communications@twmuseums.org.uk

We offer a paid-for research service to members of the public looking to find out more about items in our collections.

Our staff will undertake any specific research relating to the collections held by Tyne & Wear Archives & Museums, which comprise:

• Archives
• Fine Art
• Decorative Art
• Science and industry
• Ethnography
• Archaeology
• Military history and social history
• Maritime history
• Natural sciences

The research service costs £30 per hour including VAT.

You can request and pay for your research online by completing our research form or you can visit our research page for more information.

Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.

Email history@twmuseums.org.uk, address letters to History Dept, Discovery Museum or call (0191) 232 6789 and ask to leave a message with the History Dept. Please ensure you provide contact details. 

We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.

There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.

Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.

Discovery Museum is managed by Tyne & Wear Archives & Museums (TWAM).  TWAM is committed to delivering an excellent service to all our customers and service users, be they general visitors, our local communities, educational or outreach groups, academics, scholars, tourists, groups, stakeholders, sponsors or corporate clients.

Our aim is to continue to improve our service and standards and deliver an excellent customer experience. Dealing effectively with customer comments and complaints will help us to achieve our mission and commitment to delivering a world class service.

Find out more about how you can provide feedback about Discovery Museum or make a complaint.